ROCKY 2 TENT

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Terms & Conditions: This website is owned and operated by All Seasons Camping & Leisure Ltd, Unit 11 St.Clears Business Park, Tenby Road, St.Clears, Carmarthenshire, SA33 4JW. Tel: 01994 232808. E Mail: info@onlinecampingshop.com. Company registration number: 6775609

Customer Service: The goods selected for our website represent but a small proportion of our total stock. If you require an item(s) not listed, please phone or email us, we will be delighted to help if we can. We are always delighted to offer impartial advice on any of our products.

Website Accuracy: Although every effort is made to maintain accuracy, the website should not be regarded as an infallible guide to the current specifications of any particular product and the material contained in this website is for information purposes only.

Delivery: Our aim is for you receive your order the next working day, provided your item(s) are in stock. The vast majority of in stock items ordered before 4pm on a working day are shipped that day to be with you the next working day. If an item is not in stock, we will order it from the manufacturer for you, which usually takes between 2-6 working days. Please phone us on 01994 232808 if you need any clarification. All deliveries will require a signature at the delivery address.

Cancellations: Orders can be cancelled at any point prior to the time of dispatch. Once an order has been dispatched, it can no longer be cancelled. In these circumstances, the customer should refer to our returns policy.

Back Orders: Due to items being constantly reviewed, amended or replaced, some items may be unavailable at the time of ordering. If any items are unavailable they will automatically be placed on backorder and dispatched as soon as new stock arrives.

Returns: Customers who would like to return items should contact us either by telephone or email, indicating the reasons why they wish to return the item(s). Goods can be exchanged or refunded, provided they are returned to us in an unused condition with their original packaging within 14 days of receipt. Please note that any special order items that are not normally held in our stock and have been specifically ordered for a customer are not subject to our 14 day return policy, this information will be explained at the time of your order. Goods will be exchanged or refunded free post if the mistake is ours, otherwise post and packing will be charged at cost. Customers returning items should use an insured delivery tariff, like Royal Mail's Special Delivery (before 1pm). We cannot accept responsibility for returns that are lost in the post.

Data Protection: All personal information that customers provide us with is stored and processed lawfully, in accordance with the Data Protection Act 1998. We do not share customer information with third parties.